Running a business comes with countless moving parts, but not every task should weigh on your shoulders. Our Outsourcing services handle the essential yet time-consuming functions, HR administration, payroll, and back-office support, so you can focus on strategy, innovation, and growth.
Outsourcing Methodology
1. Client Needs Assessment
– Understand business objectives, current challenges, and scope of work– Identify which HR/administrative functions should be outsourced
– Define success metrics (cost savings, efficiency, compliance, turnaround time)
2. Service Design & Agreement
– Develop tailored outsourcing solutions (HR admin, payroll, compliance, back-office support)– Agree on service level agreements (SLAs) and key performance indicators (KPIs)
– Set clear roles, responsibilities, and communication channels
3. Transition & Onboarding
– Smooth transfer of processes, data, and responsibilities– Train both the client-side and outsourcing team for seamless handover
– Implement secure systems for data confidentiality and compliance
4. Process Execution & Management
– Day-to-day handling of HR, payroll, or administrative functions– Use technology and standardized workflows for efficiency
– Ensure real-time communication and updates with client teams
5. Monitoring & Performance Tracking
– Track progress against SLAs and KPIs– Regular reporting (weekly, monthly, quarterly)
– Address bottlenecks and optimize processes continuously
6. Quality Assurance & Compliance
– Ensure regulatory and statutory compliance (labor laws, tax laws, data protection)– Conduct regular audits and risk checks
– Maintain service accuracy, timeliness, and confidentiality
7. Continuous Improvement & Value Addition
– Recommend process improvements and cost-saving opportunities– Introduce automation and new technologies where possible
– Align outsourcing services with the client’s evolving business goals
Outsourcing Service
People Management & Staffing Support
– Talent acquisition support (advertising, screening, interviewing assistance)– Temporary staffing & contract staff management
– Recruitment process outsourcing (RPO)
Onboarding & Offboarding
– New hire documentation and orientation support– Employment contract administration
– Exit process management (clearance, handover, exit interviews)
Employee Data & Records Management
– HR information system (HRIS) maintenance– Personnel file management (digital and physical)
– Attendance, leave, and time-off tracking
Payroll & Benefits Administration
– Salary computation and disbursement– Statutory compliance (PAYE, pension, NHF, NHIS, etc.)
– Benefits administration (healthcare, allowances, incentives)
– Payslip generation and reporting
HR Policy & Compliance Support
– Development & implementation of HR policies– Compliance with labor laws and employment regulations
– Workplace dispute management support
Employee Relations & Engagement
– Handling staff queries and grievances– Managing employee communications
– Organizing employee engagement initiatives
Performance Management Support
– Supporting appraisal systems and performance tracking– Managing KPIs and productivity records
– Coordinating training needs feedback to L&D team